Advice for parents and carers about how to request a Medical Emergency Team (MET) review to get help for urgent medical concerns at Princess Margaret Hospital.
At Princess Margaret Hospital we place children, young people, families and carers at the centre of everything we do. Our staff are committed to working with you to give your child the best possible care.
We recognise that as parents and carers you know your child far better than health care providers. You know what the 'normal' behaviours and characteristics are for your child.
It is important to tell your child's nurse straight away if you think your child is becoming more unwell or if they are displaying any of the following symptoms:
Step one: Talk to a nurse or doctor about your concerns
Step two: If you are still worried your child is becoming more unwell, talk to the nurse in charge (shift coordinator)
Step three: If you are still worried and not satisfied with the response, ask for a doctor to review your child
Step four: If you are still worried and not satisfied with the response, ask the shift coordinator for a Medical Emergency Team (MET) review
Step five: If you are still worried and are not satisfied with the response, call 3133 (on PMH phone line) or 6229 3133 to request a MET review. You will need to provide the following information:
The Medical Emergency Team (MET) at PMH provides a medical and nursing assessment (within five minutes) of any child who requires urgent medical review. The MET is made up of specialist doctors and nurses.
If you would like to make a complaint or provide general feedback, please contact a customer liaison officer on 9340 7198.
If you wish to ask for a second opinion on your child's clinical condition, please talk to your nurse for more information.