Loving Kiss From A Big Brother

Child and Adolescent Health Service

 

Princess Margaret Hospital for Children

Calling for Help

Advice for parents and carers about how to request a Medical Emergency Team (MET) review to get help for urgent medical concerns at Princess Margaret Hospital.

At Princess Margaret Hospital we place children, young people, families and carers at the centre of everything we do. Our staff are committed to working with you to give your child the best possible care.

We recognise that as parents and carers you know your child far better than health care providers. You know what the 'normal' behaviours and characteristics are for your child.

What should you look out for?

It is important to tell your child's nurse straight away if you think your child is becoming more unwell or if they are displaying any of the following symptoms:

  • Breathing differently from normal.
  • A different colour from normal e.g. pale or blue.
  • Difficult to wake up or unusual behaviour

How to get help

Step one: Talk to a nurse or doctor about your concerns

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Step two: If you are still worried your child is becoming more unwell, talk to the nurse in charge (shift coordinator)

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Step three: If you are still worried and not satisfied with the response, ask for a doctor to review your child

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Step four: If you are still worried and not satisfied with the response, ask the shift coordinator for a Medical Emergency Team (MET) review

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Step five: If you are still worried and are not satisfied with the response, call 3133 (on PMH phone line) or 6229 3133 to request a MET review. You will need to provide the following information:

  • your name and your wish to request a MET review
  • ward and bed number
  • patient's name

Medical Emergency Team

The Medical Emergency Team (MET) at PMH provides a medical and nursing assessment (within five minutes) of any child who requires urgent medical review. The MET is made up of specialist doctors and nurses.

How to make a complaint or ask for a second opinion

If you would like to make a complaint or provide general feedback, please contact a customer liaison officer on 9340 7198.

If you wish to ask for a second opinion on your child's clinical condition, please talk to your nurse for more information.

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