Young Family Sitting In A Park

Child and Adolescent Health Service



Princess Margaret Hospital

Voice of the Family Survey

Voice of Family Survey - Have Your Say

At the Child and Adolescent Health Service (CAHS), we are committed to the pursuit of healthier lives for children and young people.

To ensure we provide the best quality care, patient and family surveys have been introduced at Princess Margaret Hospital and Bentley Adolescent Unit to gain a better understanding of what we do well and how we can improve.

A healthcare consulting company called Press Ganey manages the collection and analysis of surveys. You may receive a survey in your letterbox when you return home. The survey will take 10-15 minutes to complete and all responses are confidential and are stored securely. Not all families receive a survey so your participation is extremely important to us.

If you do not want your child’s details sent to Press Ganey, please ask your nurse for an opt-out form before going home.

The results from our first ‘Voice of Family’ survey (quarter one and two) are now available. Our families have told us:

Our strengths are:

  • Friendliness of our doctors and nurses
  • Helpfulness of our admissions staff
  • Skills of our nurses

How we can improve and specific areas for improvement:

By better connecting and communicating with you.

Connected Care

  • How well staff address your emotional needs
  • How well staff understand what is important to you
  • How the care provided at this hospital is rated overall
  • How well our staff help you understand your child’s medical problem


  • Our response to your concerns and complaints
  • Information about waiting times for your child’s surgery or procedure

Information Sharing

  • How we keep you and your child informed
  • Information we provided about delays
  • Information we provided about your child’s procedure

What’s next

We will be holding a solutions week where staff and consumers will be invited to help develop improvement strategies. Our aim is to, together with families, find ways to improve the experience of our patients and families every single day.

As the surveys are ongoing, you can provide feedback on changes as we make them, and tell us if the changes we make are positive and where we still need to improve. If you would like to be involved in helping us to use feedback from these surveys, please email

For further information see the posters and FAQs displayed in clinical areas at PMH.



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