You Said, We Did
At the Child and Adolescent Health Service (CAHS), we encourage and value your feedback.
When we hear from you about how we can improve, we will endeavour to share the actions we have taken.
Below is a sample of your feedback and the improvements we have made, or are in the process of making, in response.
Perth Children's Hospital
"There is not enough food variety or options for patients with specific needs (cultural, sensory, neurodiverse)."A 'Meals' on Demand' project is underway, reviewing the way that food is ordered at PCH to provide more flexibility to patients around when they eat. The menu is also being overhauled and consumer input has been invited to help shape the new menu. |
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"PCH wards and CAHS more broadly, has not been supportive of neurodiverse patients. The physical spaces are not appropriate, and staff are not always trained in how to work with neurodiverse children and young people."CAHS has formed a working group to lead the creation of integrated and innovative services specifically tailored for children with neurodevelopmental disorders. |
"The sleep clinic is very sterile and unwelcoming."Floor to ceiling wall art, with soothing nature images, has been installed in each sleep clinic room to create a more peaceful, comfortable atmosphere. |
Child and Adolescent Mental Health Services
"It would be good to have access to a water fountain whilst waiting for appointments at Rockingham CAMHS."CAHS provided a new water station in the waiting room for visitors. |
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"There is too much visual ‘noise’ in the waiting room - it's too busy and there are too many posters everywhere."Excess posters have been removed and a calmer space created in the waiting area at Warwick CAMHS. |
"More activities whilst waiting for appointments would be beneficial for clients and families at Hillarys CAMHS."We have provided colouring-in materials for all ages for relaxation in the waiting room. |
"More information and clarity is needed on what Community CAMHS does and who they see."A Community CAMHS information booklet has been development, explaining the services provided by Community CAMHS, with the input of carers and young people. |
"An accessible bathroom facility is needed on-site at Pathways for young people, families and staff."An accessible bathroom facility has been built and opened for use at Pathways in 2024. |
"More activities outside of school time on Ward 5A would be beneficial for young people."We increased the schedule of activities outside of school hours, including Art Jam and Music Therapy now running weekly. Dance Therapy is also being explored. |
"The furniture in the Family Lounge on Ward 5A is uncomfortable and not age appropriate."New, more comfortable, and fit for purpose furniture for the Family Lounge has been purchased, in consultation with the PCH Carer Peer Worker. |
Provide feedback
We encourage you to provide feedback about your experiences of our health service.
Visit Compliments and Complaints to learn more.