CAMHS consumer representatives

Mental Health (CAMHS) has a number of young people, parents, families and carers who act as consumer representatives to provide feedback that helps to improve our service.

Current opportunities

We are always looking for consumer representatives to join us. To find out how you will be compensated for your time and what is available, visit Become a consumer representative.

You can register for future opportunities at

Find out more about what our consumer representatives do within CAMHS

The CAMHS Lived Experience Group is a group of young people, parents and families who provide advice from a lived experience perspective to services. It links in to CAMHS governance and service areas.

The group spends time working on issues prioritised by CAMHS, as well as working on consumer driven priorities.

The main duties of the group are:

  • Provide advice to CAMHS from a consumer perspective
  • Give feedback on the information we provide to the public
  • Provide thoughts on experiences of other consumers (e.g. complaints)  
  • Provide thoughts on how we deliver our services.

This committee oversees CAMHS governance with a specific focus on corporate governance including:

  • Finance
  • Performance indicators
  • Workforce.

The committee oversees CAMHS governance with specific focus on:

  • Consumer engagement
  • Safety and quality
  • Risk management
  • Policy
  • Clinical service reform.

This committee monitors performance in meeting NSQHSS standards and holds responsibility for ensuring the service is prepared to meet accreditation requirements.

We ask that consumers who are on Governance A and B committees remain on to attend the Accreditation Oversight committee.

This committee monitors medication safety across our services.

This committee oversees governance and business for the Specialised CAMHS services.

The ‘lived experience’ trainers will help to train CAMHS staff to provide high quality mental health care where they partner with consumers.

They will provide a consumer perspective at each stage of the training cycle to:

  • Review existing training to make sure it aligns with contemporary and best practice
  • Make sure that training content is consumer-centred and engages and empowers staff
  • Help deliver exciting, innovative training to improve recovery-oriented care across CAMHS, using their lived experience to support staff learn
  • Evaluate the training to measure its impact on improving practice, to ensure it meets objectives and staff have found it useful.

CAMHS are redesigning the statewide mental health care plan for children and adolescents to become a recovery plan. This project has a project working group that has a young person and one family/carer representative to help review and design the care plan document and will run consumer engagement workshops, focus groups to develop the new plan.

CAMHS are working to improve the cultural security of its services to ensure if offers a safe and welcoming environment to Aboriginal and Torres Strait Islander young people and families.

This review has a working group made up of Aboriginal and Torres Strait Islander elders, young people and families. The project plans to run workshops, and/or focus groups with Aboriginal and Torres Strait islander people.

The CAMHS Consumer Experience of Service Survey Implementation Working Group is working to ensure the implementation of the Youth Experience Survey (YES) and Carer Experience Survey (CES) is successful across all CAMHS services.

The group aims to:

  • address barriers to the survey being used to ensure consumers can provide feedback to the service
  • identify how best to use consumer survey data and feedback for service delivery and areas for improvement
  • establish reporting and processes for effective service responses to survey feedback
  • identify feedback themes requiring attention and escalate these for action.

The publication review group review policies, documents and publications that are for consumers or that could impact consumers.

This is an online group, with open membership. Members sign up to be contacted as publications or policies need reviewing, and communication about these reviews is via email. Each review is put the group and details how many reviewers are needed, how long each document will take to review and what specific lived experience consumers need to participate. If you are asked to review a document, you will be paid for your time.

You will be asked to provide feedback on a feedback form or by making edits on the publication itself and return this by an agreed date.

Documents you may be asked to review could include:

  • Pamphlets or flyers for consumers about CAMHS services
  • Health information documents for consumers
  • Service waiting room slides
  • Webpage content for CAMHS consumers.
  • Policies which may impact CAMHS consumers.
Last Updated: 19/08/2021